Identify Your Goalįinally, identify your goal in making the call. Understand what you are currently paying for as well as what you want to pay for. Some of your current features could’ve been changed or replaced completely. To get a discount on your service, you need to know how much you’re paying, what features add to that cost, what features you use, and what you could do without. You need to present your evidence by showing you can get a better deal elsewhere at a lower price or with more features. There is no point talking to a retention agent demanding a discount and that’s it.

To get a discount, you need quantifiable data to support your case. “You know, Telco X offered me the same level of service you’re offering but for $10 a month less” is a powerful bargaining chip. Keep that list handy for when making the call. Copy or write down prices and know who is offering what. Compare like for like services from across all companies who offer the same service in your area. When your installment plan is about to expire meaning your phone is paid off, shop around for other deals. With more competition for fewer customers, companies are working harder to keep you on their books. Since the level of competition between phone companies is incredibly massive, some companies have chosen to focus on retaining their existing customers rather than just relying on new revenue. Although in some cases (like wanting free phones) this still holds true, some things have changed. If you canceled, there were plenty of more people coming in the door to get service they didn’t need you. Older readers may remember a time when the phone company didn’t care if you were a customer or not. Whether you’re calling the AT&T retention department or some other company that you do business with, these tips will come in handy. In this article, I’m going to tell you how to talk to retention departments and get the best deal possible, keeping in mind that they have incentives to keep you as a customer. If you call AT&T in a heated mood and demand to have your account canceled, your call will quickly be routed to a retention specialist whose job it is to calm you down, move you back to being satisfied with their services, and keep you as a customer.

Att wireless customer service